SAN FRANCISCO -- (BUSINESS WIRE) --
ServiceSource, a San Francisco-based Service Performance Management leader for the high-tech industry, today announced its expansion into Asia Pacific to provide hardware, software and healthcare IT companies with a solution to drive maintenance renewal contract revenue on a global scale. After serving clients in the region for more than two years, the company has opened a full-scale service center in Singapore that will offer a complete solution to companies who have global operations and service offerings in the region.
"This new service center is modeled after our U.S. and EMEA operations, which are designed to natively support our clients based on their individual business practices, services strategy, and customer support," said Mike Smerklo, Chairman and CEO of ServiceSource. "Our existing partnerships have been strengthened by our expansion into this region, and we are in active negotiations with more than a dozen leading technology companies who are growing their businesses in the APAC region. We believe that we are well positioned to help our clients meet all of their customers' maintenance needs regardless of where they do business."
The expansion is a business response to meet Blue Coat's requirement for international services management. "We are pleased to expand our three-year relationship with ServiceSource into Asia Pacific," said Kevin Biggs, Senior Vice President of Worldwide Sales for Blue Coat Systems. "ServiceSource provides valuable business process expertise that allows us to capture a greater percentage of our maintenance contract opportunities."
"Blue Coat is a great example of a company that understands what it takes to be successful in delivering a global solution to its customers," said Jeff Bizzack, President of ServiceSource. "And, ServiceSource is uniquely positioned to help our clients maximize these opportunities with our broad native language coverage, sales expertise, and channel solutions. We're proud to partner with them in this effort."
ServiceSource now has Service Centers in San Francisco, Denver, Nashville, Dublin, Ireland, and Singapore. To find out more about the company, please visit www.servicesource.com
About ServiceSource
ServiceSource founded and leads the Service Performance Management industry focusing exclusively on growing service share - by increasing the number of customers who buy services and the amount they spend on those services. ServiceSource has five global service centers that serve clients in technology, healthcare and life sciences in over 110 countries, in 30+ languages and has delivered more than $5B in services revenue for its clients. The company manages more than 400,000 customer relationships, 40,000 partners annually, with over $3B currently under management. For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.
CONTACT:
ServiceSource
Kerry McGowne, 415-901-8927
kmcgowne@servicesource.com
or
Bite Communications
Molly Holtman, 415-365-0472
molly.holtman@bitepr.com