HONG KONG--()--DFS Group has been selected by the Airport Authority Hong Kong to manage the three anchor license concessions at Hong Kong International Airport (HKIA): Liquor & Tobacco, Perfumes & Cosmetics and Airside General Merchandise, for the term 2012-2017, though an open tender exercise.
“It is a distinct honor to be able to serve the Airport Authority Hong Kong. Since DFS Group began operations in Hong Kong’s airport more than 50 years ago, we truly feel we are coming home. In addition, the three concessions give us the opportunity to provide the seamless, award-winning customer service, for which DFS is best known. We will definitely bring the spirit of our Galleria downtown stores into the airport,” said Michael W. Schriver, DFS Group President Store Operations and Business Development.
“It is our responsibility to provide the best service and environment to HKIA. We also are aware that incumbent concessions employ many experienced people at HKIA and we will do our very best to retain as many of these highly valued individuals as possible. We have already reached out to the incumbent concessionaires to see how we can affect the smoothest possible transition, especially respecting the needs of these employees,” added Benjamin Vuchot, DFS Managing Director for Asia North.
DFS currently operates ten concessions at HKIA, including the award-winning Luxury Watch store in the West Hall. The company also operates two luxury stores in Kowloon’s shopping district: the 115,000 square-foot DFS Galleria Sun Plaza on Canton Road, and the 146,000 square-foot DFS Galleria Chinachem in Tsim Sha Tsui. In August 2012, DFS Group will open its first store on Hong Kong Island, in the heart of Causeway Bay.
DFS Group, the world’s largest luxury travel retailer, is majority owned by LVMH and minority owned by companies associated with Robert Miller, one of the founders of DFS and a long-time resident of Hong Kong. DFS Group’s worldwide headquarters are in Central, Hong Kong. The company employs more than 7,000 people in 14 downtown Galleria stores and more than 200 airport store around the world, predominantly in the Asia-Pacific region.