AUSTIN, Texas--(BUSINESS WIRE)--Customer Operations Performance Center International Inc. (COPC International Inc.), the world's leading authority on customer contact centers and vendor management organizations, announces the promotion of Ian Aitchison to CEO of COPC Asia Pacific Inc.

As CEO of COPC International Inc.’s Asia Pacific operations, Ian is responsible for leading and expanding the COPC International Inc. brand as the driver of customer satisfaction initiatives throughout the region.

“We are pleased to announce that Ian Aitchison, COPC Asia Pacific Inc.’s Director of Australian Operations, has been promoted to the position of CEO of COPC Asia Pacific Inc. Ian has a distinguished record with COPC Asia Pacific Inc. and we are confident that his understanding of and experience in the Asia Pacific market and with COPC International will enable him to successfully expand COPC’s presence in the region,” said Cliff Moore, Chairman of COPC International Inc. “We have been very impressed with Ian’s past accomplishments and look forward to his expanded leadership in the Asia Pacific region.”

Before joining COPC Asia Pacific Inc. in March 2006, Ian served in a number of executive roles in the industry including National Contact Centre Manager at Kaz Business Services, Manager of Consulting Services at Datacom and Call Centre Manager at Connect Interactive.

Since joining COPC Inc. Ian has led more than 100 training, auditing and consulting engagements throughout the Asia Pacific region. Ian is a senior auditor for the COPC-2000® CSP Standard and a qualified Six Sigma trainer.

About COPC International Inc.

Customer Operations Performance Center International Inc. (COPC International Inc.) is a wholly owned subsidiary of COPC Inc., the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. Since 1996, COPC International Inc. has helped more than 1,200 organizations in 50 countries improve customer service by using the COPC® Family of Standards, the industry's first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability. For further information, please visit www.copc.com.

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