Setting the Industry Standard in Client Service
Rimini Street’s ISO certification is part of the Company’s commitment to developing and executing best-in-class processes to ensure clients consistently receive high-quality, ultra-responsive service. The ISO 9001:2015 assessment focuses on a wide range of requirements, including: management commitment to quality, customer focus, adequacy of the organization’s resources, employee training, process management, quality planning, design, purchasing, process monitoring and measurement.
The ISO certification is recognized as the industry standard for quality management systems, and requires evaluation by an independent, accredited auditing body. Rimini Street’s independent auditor for ISO 9001 is the National Standards Authority of Ireland (NSAI). The certification process, completed by NSAI, verifies that detailed processes for the relevant business areas are reviewed, continuously monitored and improved to ensure services and deliverables are consistently delivered with excellence. Rimini Street’s Internal Audit & Compliance Framework organization oversees all quality management systems and process compliance, including the management of regular process compliance audits by both its internal and external auditors.
Additionally, Rimini Street is an ISO 27001-certified provider for independent enterprise software support services and has achieved five years of flawless ISO 27001 audits with zero non-conformities. ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. The scope of Rimini Street’s certification includes global provisioning of third-party software maintenance services including various client onboarding services (dependent on supported product line), delivery of support services and client engagement. The Rimini Street Security Management Framework, under the ISO 27001:2013 compliance, contains procedures, policies, and methods governing how Rimini Street employees are to access, handle and protect client information.
“Leveraging the ISO processes as a framework allows us to scale quickly and methodically around the world while adhering to process controls; by adhering to the ISO standards, we ensure our clients consistently receive reliable, exceptional service and high quality deliverables,” said Steven Salaets, senior vice president and CIO, Global Security & Compliance, Rimini Street. “Rimini Street was the first third-party enterprise software support organization to become both ISO 9001 and ISO 27001 certified, which has allowed the Company to leverage mature ISO processes to the benefit of its global client base for many years. Rimini Street ISO systems help us support all our product lines and complex tax, legal and regulatory development and delivery.”
About ISO 9001:2015
ISO 9001:2015 sets out the criteria for a quality management system. It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,620 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit https://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Forward-Looking Statements
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations as to benefits of the financing transaction described herein, including projections of expected cash savings over the next three years and accelerated growth, future events, future opportunities and growth initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse litigation developments or in the government inquiry; the final amount and timing of any refunds from Oracle related to our litigation; our ability to raise additional equity or debt financing on favorable terms; the terms and impact of our newly issued 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities, including its common stock and its Preferred Stock; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on August 9, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
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© 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
