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Expert, Responsive Support with 24/7/365 Availability
Elders provides agriculture products and services, livestock, real estate, insurance and other advisory services to the agriculture industry in Australia, with a focus on helping customers become more successful in their agriculture business. The company operates out of 250+ branches nationwide. Elders began the search for a third-party support provider to improve its application support service levels. They chose Rimini Street as their support provider based on the Company’s reputation for ultra-responsive support, and to ensure their SAP applications are running smoothly.
“On average, we have about 400 staff using the SAP software at any one time each and every day, so response time is critical to our operations,” said Peveni Rajapakse, Head of IT at Elders. “In the short period since we made the switch, the communication with Rimini Street’s engineers, support team and account managers has been great, and we are seeing excellent response times when tickets are raised. And with the additional capacity to re-invest in IT, we can begin to look at new and interesting ways to further enhance our customer experience.”
Deliver Greater Business Value Through Innovation
With the additional capacity to re-invest in IT, Elders plans to further enhance the end user experience with digital innovation, including setting up digital support channels for their large workforce which will free up considerable time and resources for their staff.
As with all Rimini Street clients, Elders has an assigned Primary Support Engineer (PSE) who is backed by a team of technical engineers, available 24/7/365, who have an average of 15 years’ experience in the clients’ software. Clients also receive Rimini Street’s industry-leading service level agreement of 10-minute response times for critical (P1) issues, and 15-minute response times for P2 cases.
“Innovation is how organizations get and stay ahead, yet without the ability to invest in innovative toolsets and practices, the best that organizations can do is tread water,” said Emmanuelle Hose, regional general manager, Australia and New Zealand, Rimini Street. “Elders is one organization that is driving its business forward by choosing a true partner for their ERP support needs that helps them free up precious resources to focus on more strategic initiatives within their business.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Over 2,100 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Forward-Looking Statements
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. All statements pertaining to Rimini Street’s expectations regarding the expected use of proceeds from the offering described in this press release constitute forward-looking statements. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and in the prospectus supplement dated August 14, 2020 relating to the underwritten public offering of Rimini Street’s common stock that closed on August 18, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
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