This latest investment, raised remotely during lockdown, comes on the back of a global surge in demand for a wider range of messaging-first customer communication tools, across a much broader range of channels, as global businesses struggle to cope with the pivot from physical in-store and call centre-based customer service to a fully remote workforce and online only sales. This accelerated MessageBird’s evolution from a purely Communications Platform as a Service (CPaaS) company to the world’s first and only Omnichannel Platform as a Service (OPaaS) company. The funding will be used to triple the size of MessageBird’s global team and further expand into its core markets in Europe, Asia and Latin America, as the company officially launches a “Work Anywhere” policy.
“I just want to live in a world where I can text with a business and never get stuck waiting on hold again. MessageBird has pioneered OPaaS (Omnichannel Platform as a Service) based on the idea that global companies should have zero-friction communication with their customers anywhere in the world and on any channel they prefer,” said Robert Vis, MessageBird Founder & CEO. “This latest round is validation that there is pent up demand from customers all over the world who also want traditional businesses to move into this brave new messaging-first omnichannel world and we have the leading product on the market to help them do just that.”
“As consumers increasingly demand that businesses talk to them in the apps that they prefer, businesses are finally being forced to adopt omnichannel strategies at scale,” said Will Reed, General Partner at Spark Capital. “Robert and the MessageBird team have built the best platform to engage any customer on any channel, globally – along with a suite of software products that enhance and automate these interactions – enabling businesses to stand out in the new messaging-first world.”
A true omnichannel experience is about shifting customer engagement away from the inefficient channels of email and voice to more dynamic messaging channels. That requires products for both businesses and consumers to complete the circle of having unified context around every interaction. This is now possible thanks to MessageBird’s suite of products including:
- Inbox - Free omnichannel customer support and engagement, Inbox enables businesses anywhere in the world to communicate and share rich media with any customer instantly across WhatsApp, SMS, Voice, Messenger, WeChat, Google Business Messaging, Line and Telegram. Incoming messages across every channel grouped into a single customer thread for easy ticketing and response
- Omnichannel Chat Widget - turns static pages into dynamic conversations, enabling customers to communicate with your teams on your homepage, in your app, on live chat or any messaging service (WhatsApp, Messenger, WeChat, SMS, and more)
- Flow Builder - An RPA platform for business messaging, Flow Builder enables any business to also build bespoke omnichannel experiences
- Finally, MessageBird is the only platform with preferred supplier relationships with all the major messaging platforms, enabling customers anywhere in the world to communicate and share rich media with any business instantly
One third of Messagebird’s global customers have now transitioned to using omnichannel cloud communications via their Flow Builder, Inbox or Omnichannel Widget products. MessageBird is trusted by more than 15,000 customers, from established brands such as Lufthansa Airlines, Heineken, Hugo Boss, Rituals Cosmetics and SAP, as well rapidly-growing disruptors such as Uber, Glovo, HelloFresh, and Deliveroo.
ABOUT MESSAGEBIRD
MessageBird is the world’s leading omnichannel cloud communications platform offering a suite of both Omnichannel Products and Cloud Communications API’s that enable developers and enterprises to communicate with customers in virtually every corner of the planet, and on any channel.
The company, founded in 2011, was bootstrapped and profitable for six years before raising one of the largest Series A rounds for a European software business ($60M from US-based Accel Partners and UK's Atomico).
MessageBird is trusted by more than 15,000 customers, from established brands such as Lufthansa Airlines, Heineken, Hugo Boss, Rituals Cosmetics and SAP, as well rapidly-growing disruptors such as Uber, HelloFresh, and Deliveroo.
The company maintains offices in Amsterdam, San Francisco, Singapore, Bogota, London, Shanghai, Dublin, Hamburg and Sydney.
ABOUT SPARK CAPITAL
We are Spark Capital, investors in products we love by creators we admire, including Affirm, Carta, Cruise, Discord, Oculus, Plaid, Postmates, Slack, Twitter, and Wayfair. We know there are no playbooks or formulas for success and are here to help founders win their own way. We invest across all sectors and stages, and work out of San Francisco, Boston, and New York City.
