SAN FRANCISCO--(BUSINESS WIRE)--ServiceSource®, the global leader in cloud-enabled service revenue performance solutions, today announced the opening of a new global operations center in Kuala Lumpur, marking the company’s sixth international outpost and its second in the Asia Pacific region, after opening the doors of an expanded service center in Singapore earlier this year. The Kuala Lumpur operations facility will house over 100 employees and serve as a global business hub, focused on serving the data needs of clients worldwide.

“Our client base has doubled over the past couple of years globally, to well over $5 billion of service revenue under management, including many clients that we serve on a global basis,” said Mike Smerklo, chief executive officer of ServiceSource. “The goal of opening a global data operations center of excellence in Kuala Lumpur is to better serve our clients and enable ServiceSource to more rapidly scale up operations as we continue to grow.”

ServiceSource’s operational expansion into the Asia Pacific and Japan (APJ) market has been a long-term strategic initiative, aimed at solidifying the international brand and reaching new clientele.

“The rapidly evolving Asian market, as well as its proximity to ServiceSource’s regional headquarters in Singapore, made Kuala Lumpur the clear choice to expand our operations,” said Basheer Cassim, senior vice president and managing director, APJ. “We are looking forward to establishing yet another value-adding resource for both our clients and our operations teams in the region, while tapping the rich and highly skilled talent pool in Kuala Lumpur, a business epicenter.”

About ServiceSource

ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients by up to 40 points. These results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry’s most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a pay-for-performance business model that enables a success-driven, shared-risk partnership. Headquartered in San Francisco, ServiceSource has over $5 billion in service revenue under management.

For more information on ServiceSource, visit www.servicesource.com.