MELVILLE, N.Y.--(BUSINESS WIRE)--CosmoCom announced today the availability of Version 6 of CosmoCall Universe™ (CCU). The new software release is the most far reaching and significant set of enhancements and additions to the vendor’s unified IP contact center suite in its history. Like all of its software releases, Version 6 is available without charge to CosmoCom customers under the vendor’s Software Assurance Program for all existing software licenses. Version 6 also includes new, optional capabilities that are available to customers as new licenses. A live demo of the new version is available to qualified prospects on request at www.cosmocom.com/to/v6demo.

The industry-leading innovations and advancements encompassed in CCU Version 6 offer CosmoCom customers significant capabilities and business benefits in each of the following areas:

• Unified Customer Communications
• Contact Center Mobility
• Real Time Reporting and Analytics
• Virtual Outbound Calling
• Screen Recording and Multimedia Call Recording
• Integration with Microsoft Outlook

“The phrase that CosmoCom introduced in the year 2000 – Unified Customer Communications – is the most concise way to describe Version 6,” said Ari Sonesh, CosmoCom’s Chairman and CEO. “The capabilities of CosmoCall Universe now reach far beyond the walls of the traditional contact center to include all customer communication in the enterprise. Unity, which has been the hallmark of our product from the beginning, runs through our entire offering. CosmoCom is proud to introduce such a significant and comprehensive set of enhancements now, and expects, with the help of these innovations, to emerge from this time of economic challenge as one of the strongest participants in the contact center industry.”

About CosmoCom

CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

All product or service names mentioned herein are the trademarks of their respective owners.

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