SAN FRANCISCO--(BUSINESS WIRE)--ServiceSource®, the global leader in cloud-powered service revenue performance solutions, today announced that Isilon Systems, a global leader in scale-out storage, has boosted recurring service revenue by partnering with ServiceSource. Isilon also has extended its work with ServiceSource to Asia-Pacific & Japan, broadening its worldwide support for customer satisfaction and loyalty for its solutions.

Isilon provides enterprise customers with storage solutions that are powerful, yet simple to install, manage and scale, at any size. Prior to engaging with ServiceSource, the company dedicated some of its sales resources to the renewal of service contracts. Isilon found this approach to be distracting to its corporate focus on bringing simplicity to the enterprise storage market. Isilon turned to ServiceSource to provide its customers with the same direct, simple experience on the recurring revenue side as they experience with Isilon’s core products.

“We have partnered with ServiceSource for two years on optimizing recurring service revenue and customer satisfaction, which are an integral component to the worldwide support of our customers,” said Chris Emerton, director of sales operations, Isilon Systems. “With ServiceSource, Isilon has not only recognized an overall increase in renewal rates, but also an acceleration of our business with an improvement of our in-quarter renewal rate.”

“ServiceSource’s commitment to consistently generate new revenue and provide a motivated managed services team for our customers, like Isilon, is a testament to the value of our pay-per-performance model, which affords us greater flexibility to align our work with our customers’ goals in more tangible ways,” said Mike Smerklo, CEO and chairman of ServiceSource. “We are proud of our long-term partnership with Isilon Systems and the results our joint team have produced to-date.”

ServiceSource supports customers in approximately 100 countries in over 30 languages with the ServiceSource technology platform and cloud applications suite.

About ServiceSource

ServiceSource partners with technology, healthcare and life sciences companies to increase service revenue while optimizing customer loyalty via a purpose-built solution, including a suite of cloud applications and specialized managed services, leveraging the industry’s most comprehensive and proprietary knowledge base of benchmarks and best practices. ServiceSource is a variable cost solution, offering a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. For more information, visit www.servicesource.com.