SINGAPORE--(BUSINESS WIRE)--Customer Operations Performance Center Inc. (COPC Inc.), the world’s leading authority on customer contact centres and vendor management operations, today announced that Brandt International Inc., one of South East Asia’s leading Business Transformation consulting and outsourcing companies, has signed an agreement to market COPC^® Training for customer contact operations staff in Malaysia and Indonesia.

“Over the past five years there has been an encouraging increase in the adoption of the COPC-2000^® CSP Standard in Malaysian and Indonesian companies, especially in the telecommunications and banking industries,” said Ian Aitchison, CEO at COPC Asia Pacific Inc. “Through this agreement with Brandt International Inc. we aim to improve access to our training programs, such as the flagship COPC^® Registered Coordinator Training, the COPC^® High Performance Management Techniques Training and also our COPC^® Lean Six Sigma for Contact Centres Training for all managers and team leaders in the customer contact industry in Malaysia and Indonesia.”

Munirah Looi, CEO at Brandt International Inc., stated, “Brandt International Inc. has been working in the region for a number of years and we believe that our local knowledge and links with industry bodies, along with COPC Inc.'s global best practices and training expertise, will help us to improve the customer contact industry in Malaysia and Indonesia and to enable local firms to deliver better outcomes for their end-users.”

About Brandt International Inc.

Based in Singapore, Kuala Lumpur, Jakarta and Manila, Brandt is a Business Transformation Consulting and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience. For further information, please visit www.brandtinternational.com.

About COPC Inc.

Customer Operations Performance Center Inc. (COPC Inc.) is the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. Since 1996, COPC Inc. has helped more than 1,200 organizations in 60 countries improve customer service by using the COPC® Family of Standards, the industry's first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability.

For additional information about COPC Inc. and its Standard and Services, please visit www.copc.com or email to info@copc.com.

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