Superior Uniform did not consider a move to S/4HANA because SAP’s Fashion Management Solution (FMS) for S/4HANA does not provide the same robust functionality as its current, customized AFS. For example, one of the more complex customizations for Superior Uniform’s system is their product substitution process. Through this process, separate apparel-related instructions, such as dimension data and logo ID, are provided to the warehouse for specific products; this customized process has enabled Superior Uniform to provide their customers with more timely order fulfillment. And with its existing mature and stable SAP environment, Superior Uniform did not see the value in conducting a major reimplementation as it would be disruptive to its business processes, potentially impacting its revenue, and there was no clear ROI.
“There is no need for us to migrate to S/4HANA as it does not offer the comparable functionality we need today. Because of this we were looking to maintain our current SAP ERP as our system of record, and after reviewing Rimini Street’s service model and completing reference calls with companies who were also running AFS, it was a no-brainer,” said Mark Decker, CIO, Superior Uniform. “The funds we have liberated are a great contribution back to the business. Superior Uniform is a public company, and our executives appreciate the impact these savings have on our earnings per share. Additionally, the support we receive from Rimini Street is head and shoulders above anything we received from SAP.”
As with all Rimini Street clients, the Superior Uniform team is assigned a dedicated Primary Support Engineer (PSE) who is available 24/7/365 to address any support issues. Each dedicated PSE has an average of 15 years’ experience in SAP applications and technologies. Additionally, all clients receive the Company’s industry-leading SLA guaranteeing a 15-minute response time for critical cases.
“As with many SAP clients, Superior Uniform has determined that its current, robust SAP ERP release more than meets its business requirements and does not find a justification to commit the significant cost, resources and time required to re-implement on S/4HANA,” said Seth Ravin, Rimini Street CEO. “Superior Uniform came to us initially for the cost-savings and quickly realized that our premium service model, which included support for their critical customized code at no additional cost and provided by a dedicated support engineer, was far superior to what they had experienced from the software vendor. Today, we are helping clients around the world reallocate substantial funds from their current enterprise software systems to more strategic initiatives that support growth and competitive positioning, and maximize the value of their existing IT investments.”
For additional information on support services available to SAP licensees, please go here.
About Rimini Street, Inc.
Rimini Street is a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, independent support provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
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