Prior to partnering with Rimini Street, Jones had begun to explore a potential upgrade of their current SAP system, primarily because their software was operating on older hardware. Through their review process, the company determined that upgrading their SAP application would incur significant capital and professional services expense, stall any new IT initiatives for the next year and require extensive time and resources to execute. Also there was no business functionality requirement driving an upgrade from their current, stable SAP platform, which was meeting their business needs. When Rimini Street began discussions with Jones about pursuing alternative support solutions for their SAP software, Rimini Street’s technical support team reviewed several proven strategies for future-proofing their current SAP system. These best practices covered current technologies like virtual desktop infrastructure, operating system enhancements and container technologies. All of these modern strategies allow for more flexible and manageable infrastructure without the need to upgrade systems based on technical requirements.
“We saw no material tangible benefit for our business to upgrade to the next SAP release. We also wanted to avoid dedicating time and resources to migrating systems, and risking a potential business outage in the upgrade process,” said Rick Jankura, chief financial officer at Jones. “Looking at our options and learning more about Rimini Street, we saw we could keep our existing robust SAP system and at the same time, save significant time and money that could be reinvested in the business.”
Jones runs on a heavily customized system that caters to the specific needs of their business. By switching to Rimini Street, the company is receiving more responsive and tailored support services for their customized system.
“Vendor support services do not cover customization and sometimes it was difficult to delineate whether issues were arising from core functionality or customization. With Rimini Street, we work diligently to find a solution together, regardless of the issue,” continued Jankura. “We've been very satisfied with the service and feel as though we have found a true partner, not just a vendor.”
All Rimini Street clients are assigned a dedicated Primary Support Engineer (PSE) who has an average of 15 years’ experience in the client’s specific software product line. Each PSE is responsive to support requests 24/7/365, and clients receive industry-leading SLAs, which guarantee a 15-minute response time for critical cases. Jones also utilizes Rimini Street’s proven experience in providing robust and timely tax, legal and regulatory updates, at no additional cost.
“Manufacturing companies have to manage tight profit margins in a fiercely competitive market, while also adapting to new processes and faster production timelines,” said Seth A. Ravin, Rimini Street CEO. “We have been a solution for many manufacturing clients around the world, like Jones, where we have helped these clients reallocate significant savings from their total annual maintenance costs, and reinvest these savings back into their business for competitive advantage and growth. More than 1,450 companies worldwide, including more than 85 of the Fortune 500 and Global 100, already rely on Rimini Street as their trusted enterprise software support partner.”
To read the full Jones success story, please visit: https://www.riministreet.com/client-success/jones-packaging-inc
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,450 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
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